Frequently asked questions
About products
These questions are an editorial proposal; final product descriptions and answers are pending approval.
Why does oil separate on top of the butter?
Because the product contains no emulsifiers, natural oil separation on the surface is completely normal. Simply stir it before use.
How should hemp oil be used?
Use it cold, for salads, dressings and finished dishes. Avoid prolonged high-temperature cooking to preserve its character.
How are Biohill flours made?
They are made from the press cake left after oil pressing and are milled without unnecessary heating.
Do Freeksi cookies contain gluten?
Always check the current product declaration for the final ingredient and allergen information.
Purchase and support
Information about ordering, delivery, payments and returns for the BioBrdo webshop.
How can I track my delivery?
DPD provides shipment tracking and delivery notifications. Through myDPD you can follow the shipment status and, when available, adjust delivery options such as the delivery date or address, or redirect the parcel to a Pickup location or parcel locker.
What if I am not at home when the courier arrives?
If you cannot receive the parcel at the delivery address, available myDPD options may allow you to choose another delivery date or address, or redirect the parcel to a DPD Pickup location or parcel locker.
How does collection from a DPD Pickup location work?
When the parcel arrives at the selected Pickup location, DPD sends an SMS or e-mail with collection information. According to DPD Croatia, a parcel can be collected from a Pickup location within 3 calendar days.
How long does a parcel remain in a DPD parcel locker?
According to DPD Croatia, a parcel remains available in a DPD Pickup parcel locker for 72 hours after delivery to the locker and notification of the recipient. After that period, the parcel may be returned to the sender.
How do I collect a parcel from a parcel locker?
DPD sends an SMS or e-mail with collection instructions. Depending on the locker, collection may also be possible using a PIN code. DPD parcel lockers are available 24/7.
Will I receive a notification before delivery?
DPD uses delivery notifications such as Viber/SMS and e-mail. Available delivery options and shipment information can also be viewed through myDPD.
Can I return a purchased product?
Consumers generally have 14 days from delivery to withdraw from a distance purchase, subject to statutory exceptions. Certain perishable or unsealed products may be subject to specific exclusions.
How do I request a return?
Send a clear withdrawal statement to info@bboil.hr, including your order number and the products concerned. Return the products within the statutory period in accordance with the return instructions.
Who pays for return shipping?
The customer generally pays the direct cost of return shipping unless the law or an agreement provides otherwise. Separate rules apply to remedies for non-conforming goods.
When will I receive my refund?
For a valid withdrawal, payments are refunded without undue delay and no later than 14 days after the withdrawal notice. The refund may be withheld until the goods or proof of their return have been received.
What if my product is damaged or incorrect?
Contact info@bboil.hr with your order number and a description of the issue. Include photos where possible. Complaints are handled in accordance with your statutory consumer rights.
When will you respond to a complaint?
We respond to written consumer complaints within the statutory period of 15 days from receipt.
How can I pay for my order?
You can pay online by card through the secure Stripe payment system. Available payment methods are displayed at checkout before you confirm your order.
Is card payment secure?
Yes. Payments are processed securely by Stripe. BioBrdo does not store your complete payment card details.
Can I pay cash on delivery?
Cash on delivery is currently unavailable. Orders must be paid online at checkout.
Do prices include VAT?
Yes. All displayed retail prices are in euros and include VAT. Any applicable delivery charge is shown in your checkout total.
How much does delivery cost?
Delivery within Croatia costs €5.00. Delivery is free for orders of at least €50.00.
What should I do if my payment fails?
Check your card details, available funds and any transaction approval request from your bank. If the issue continues, contact info@bboil.hr.
How will I receive my order confirmation?
After your order is received successfully, we send a confirmation to the email address you provided. If it does not arrive, contact info@bboil.hr.
Didn’t find your answer?
For questions about Biohill products, contact us through the contact form.